Complaints Proceedure

WORKFREE LIMITED COMPLAINTS PROCEEDURE

WORKFREE LIMITED 
COMPLAINTS PROCEDURE 

We will always do our best to provide you with the best possible service.  It is important to us that our services enable you to achieve what you need to do. We do however recognise that sometimes things might not work out the way intended and therefore, if at any point you become unhappy or concerned about the services we have provided then you should inform us immediately, so that we can do our best to resolve the problem. 

Please follow these steps to ensure that your concerns are resolved quickly: 

First 

In the first instance it may be helpful to contact the person who is working on your matter to discuss your concerns and we will do our best to resolve any issues at this stage.  You may prefer to put your concerns in writing, in which case please send your letter or an email to the person who is acting for you. 

Second 

If your main contact is not able to resolve matters to your satisfaction or if you find it difficult to speak to them about a complaint, please write to or call one of the other directors, who will do their best to sort out the situation for you. 

Third 

If you are dissatisfied by the way your main contact has handled your complaint, please email Jonathan Cartmill at jonnie@workfree.io and they will liaise with you to clear your concerns. 

Any stage: 

If at any stage, you would prefer to meet with the person dealing with your complaint then just let us know. 

What we will do 

After sending you an acknowledgment within three days of your complaint, we aim to investigate your complaint and give you a full response within 21 days but if your complaint is more complex we may require more time, and will let you know when you will receive a full response. 

If our service to you is found to be below standard, we will discuss ways in which we can make things better or, if appropriate, recompense you in some way.